Returns & Refunds Policy

Overview
At Hararebox.com, we are committed to ensuring your complete satisfaction. We stand behind the quality of our gifts and want you to be happy with your purchase. This policy is designed to be fair to both our customers and our small business.

Our Return Window
We offer a 3-day return window from the date you receive your item. This allows you to inspect your purchase and ensure it meets your expectations. We kindly ask that you initiate any return requests within this period.

A Note on Flexibility
While our standard policy is 3 days, we understand that every situation is unique. If you have a special circumstance, please reach out to us. We are a team of real people who want to help and will always do our best to find a fair solution.

Eligibility for Returns
To be eligible for a return, your item must be:

  • Unused, in its original condition, and in its original packaging.

  • Accompanied by your proof of purchase (order number or receipt).

Non-Returnable Items
Certain items are exempt from returns to ensure the health and safety of all our customers. These include:

  • Perishable Goods (e.g., food items in our gift hampers or meal plans).

  • Gift Vouchers.

  • Personal & Intimate Goods (e.g., cosmetics, personal care items).

  • Custom-made or personalized items from our local artists.

  • Items that have been used, assembled, or damaged after delivery.

How to Initiate a Return
To start a return, please follow these steps:

  1. Contact our team via our website chat or at {support@hararebox.com} within 3 days of delivery.

  2. Provide your order number and explain the reason for the return.

  3. Our team will review your request and guide you through the next steps, providing the return address if approved.

Refunds (Once Your Return is Received)
After we receive and inspect your returned item, we will notify you of the status of your refund.

  • If approved, your refund will be processed.

  • For EcoCash or bank transfer payments, the refund will be issued to your original payment method within 10 business days.

  • Please note that original delivery fees are non-refundable.

Exchanges
We are happy to replace any item that is defective, damaged upon arrival, or if we sent the wrong item. Please contact us immediately via chat or email with details and photos, and we will arrange a swift exchange.

Gifts
If the item was a gift, you will receive a Gift Voucher credit for the value of your return once it is approved. This voucher can be used for future purchases on Hararebox.com.

Shipping Costs for Returns

  • The customer is responsible for the cost of returning the item, unless the return is due to our error.

  • For your protection, we recommend using a trackable shipping service.

We’re Here to Help
We know policies can seem strict, but we are human and we care. Our ultimate goal is your happiness. If you have any questions or a special situation, please don’t hesitate to talk to us.