Privacy Policy

Who We Are
Welcome to Hararebox.com, Harare’s premier online destination for thoughtful gifts and convenient subscriptions. Our website address is: https://hararebox.com.

We are committed to protecting your privacy and ensuring your personal information is handled securely. This policy explains how we collect, use, and safeguard your data.

What Personal Data We Collect and Why

1. Information You Provide Directly

  • Order Information: When you place an order, we collect your name, email address, phone number, shipping address, and details of the product(s) you are purchasing. This is essential for processing and delivering your gifts.

  • Payment Information: We do not store your bank or EcoCash details on our website. Payments processed via our chat function are handled directly through the secure EcoCash platform or other arranged methods.

  • Communication Data: If you contact us via our website chat, email, or phone, we collect your communication history to provide you with the best service.

2. Automatically Collected Information

  • Technical Data: Like most websites, we automatically collect your IP address, browser type, and device information when you visit our site. This helps us with site security, spam detection, and improving your browsing experience.

  • Cookies: We use small data files called “cookies” to remember your site preferences and items in your shopping cart, making your next visit smoother. You can disable cookies through your browser settings.

3. Embedded Content
Articles or pages on our site may include embedded content (e.g., videos, social media posts). Embedded content from other websites (like YouTube or Instagram) behaves as if you have visited that other website. These sites may collect data about you, use their own cookies, and are governed by their own privacy policies.

Who We Share Your Data With
We value your trust and do not sell your personal data. We only share your information with trusted third parties when it is necessary to provide our services to you:

  • Delivery Partners: We share your name, phone number, and delivery address with our trusted courier services to get your order to you.

  • Service Providers: We may use third-party services for tasks like analyzing website traffic (e.g., Google Analytics) or managing customer service. These partners are obligated to keep your information confidential.

  • Legal Obligation: We may disclose your information if required by law to protect our rights or the safety of others.

How Long We Retain Your Data

  • Order Information: We retain your order details (name, address, products purchased) for as long as necessary for tax, legal, and accounting purposes, typically for a period of 5 years.

  • Customer Service Communications: We keep chat logs and email correspondence to provide ongoing support and improve our service.

What Rights You Have Over Your Data
You have the right to:

  • Access the personal data we hold about you.

  • Correct any inaccurate data we have.

  • Request the deletion of your personal data, subject to legal obligations we have (e.g., retaining order records for tax purposes).

To exercise any of these rights, please contact us at {support@hararebox.com}.

How We Protect Your Data
Your data security is a top priority. While we build our direct, secure online payment system, we currently recommend the safest method: placing your order through our website chat. This process avoids you having to enter sensitive financial information directly on our site and instead uses the secure EcoCash platform.

Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. As we use global service providers (like website hosting), your data may be processed outside of Zimbabwe, but only under strict data protection agreements.

Contact Us
If you have any questions about this Privacy Policy or your personal data, please reach out:

This policy was last updated on 1st October, 2025